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Table of Contents

  • Introduction
  • Working with Tickets
  • Types of Requests - Production, Development, Discovery
  • Service Level Agreements (SLA)
  • Email Troubleshooting
  • Glossary of Terms
  • Working with Projects and Tasks

A guide for using the Audienceware Helpdesk System

  • Help
    • Introduction
    • Working with Tickets
      • Merging Tickets (Admin)
    • Types of Requests - Production, Development, Discovery
    • Service Level Agreements (SLA)
    • Email Troubleshooting
    • Glossary of Terms
    • Working with Projects and Tasks
  • Introduction ›

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