Support Site Redirection

Hello Audienceware Clients - we have redirected you to this .COM.AU domain (support.audienceware.com.au)

Login as normal with your usual username/email and password.

This is due to a problem with Google regarding the .COM domain.

Google support has confirmed that the domain has been incorrectly flagged as unsafe, which their technicians are investigating.

This also explains why emails containing links to support.audienceware.com have been incorrectly flagged as 'phishing'.



While waiting for Google to resolve, you would be helping us if you report this as incorrect here https://safebrowsing.google.com/safebrowsing/report_error/

Thanks for your patience and understanding while we get this resolved.

 

 

Table of Contents

Projects are suitable for development work, offering the benefit overview for planning purposes.  Project items are arranged in a parent-child hierarchy:

Projects

  • you may have one or more Projects running concurrently

Tasks

  • Tasks are given a parent Project, and are suitable for larger 'phases' of development work
  • They can be arranged by 'Step' number
  • Their start and finish can be displayed in a Gantt visualisation
  • Comments can be made on the Task, which will send an email to which others can reply (these do not appear in the tickets comments)

Tickets

  • Tickets are identical to support tickets, but with a Task parent (support tickets parent is usually the Organization)
  • Used when a Task is complex and it is beneficial to break down into smaller units of work
  • THey will appear in the tickets list with all other tickets and may be prioritised within that list
  • Note that by giving tickets the 'Development' category, they can be filtered easily from the support list as required

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