Support Site Redirection

Hello Audienceware Clients - we have redirected you to this .COM.AU domain (support.audienceware.com.au)

Login as normal with your usual username/email and password.

This is due to a problem with Google regarding the .COM domain.

Google support has confirmed that the domain has been incorrectly flagged as unsafe, which their technicians are investigating.

This also explains why emails containing links to support.audienceware.com have been incorrectly flagged as 'phishing'.



While waiting for Google to resolve, you would be helping us if you report this as incorrect here https://safebrowsing.google.com/safebrowsing/report_error/

Thanks for your patience and understanding while we get this resolved.

 

 

Table of Contents

Email Troubleshooting

99% of email issues are related to your local environment (ie your PC or device, internet service provide etc)

The email server almost never changes and is usually the last link in the chain, so is the last place to look.

Before raising a ticket for email, ensure you have completed all local troubleshooting first - your environment may be unique, but here are some generic tips

  1. Webmail - always log in here first
    • is using Audienceware mail, that will be currently www.zoho.com/mail (ignore SSL warnings, this server is known to you)
    • login with your email address and password provided by your admin upon setup, or one you have changed yourself in webmail
    • NOTE - type the password in fresh - don't use a password 'rmembered' by the browser as it may be different
    • if you can login, this proves the server is working and your password is working - your issues are local
    • if your password is wrong - ask admin for a reset - you can set your own again in webmail
  2. Check your email settings
    • in Webmail, see setting 'Email Forwarding and POP/IMAP' - follow the instructions
    • use SSL
  3. Check all your devices
    • a single incorrect password on any device sharing an ip address could result in a blocked IP
    • make sure you update all your devices
    • if necessary, IMAP accounts can be deleted and readded safely on an iphone or ipad
  4. Send and receive an email to from and to your own account

If problems persists - raise a ticket.

Website Troubleshooting

To eliminte the possibility that there is some malware in your browser.

First, do a comparison in a private browser (Incognito)

Then clear your browser cache and delete any cookies for your website

 

 

 

 

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